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MANN-FILTER Australia Warranty

MANN-FILTER Australia is committed to ensuring that all our products meet the highest standards of quality, reliability, and performance. Our comprehensive warranty policy is designed to offer peace of mind to our valued customers and end-users, reinforcing our dedication to customer satisfaction. This warranty policy applies exclusively to MANN-FILTER products purchased new and distributed within Australia.

This warranty is provided in addition to your statutory rights under the Australian Consumer Law, and does not limit, modify, or replace your rights under this law.

Warranty Coverage

MANN-FILTER warrants its products to be free from defects in material and workmanship, subject to normal use, proper installation, and correct application as recommended in official MANN-FILTER product documentation and catalogues.

This Limited Warranty remains valid for:

  • A period of 1 year from the date of installation, or
  • Until the expiration of the original equipment manufacturer’s (OEM) recommended service interval, whichever occurs first.

If a MANN-FILTER product is deemed defective within this warranty period and directly causes damage to any vehicle, engine, or equipment, MANN-FILTER Australia will:

  • Replace the defective MANN-FILTER product free of charge.
  • Cover reasonable costs required to restore the vehicle, engine, or equipment to a condition comparable to its condition immediately prior to the damage.

Exclusions and Limitations

The warranty provided herein explicitly excludes any claim arising from:

  • Misuse, abuse, negligence, accidents, or intentional damage.
  • Improper or incorrect installation, operation, or maintenance.
  • Installation on vehicles or equipment that have been modified from their original OEM specifications, except where explicitly endorsed by MANN-FILTER.
  • Applications not explicitly detailed in MANN-FILTER’s official catalogue listings or recommendations.
  • Products selected purely based on visual or dimensional comparisons rather than specific compatibility or performance criteria.
  • Products purchased outside the authorized MANN-FILTER Australia distribution network.
  • Damage due to external conditions or factors beyond the control of MANN-FILTER, such as environmental damage, unauthorized repairs, or modifications.

MANN-FILTER Australia expressly excludes liability for any indirect, incidental, special, consequential damages, or losses including but not limited to loss of revenue, profit, business opportunities, or goodwill arising directly or indirectly from the use or failure of its products.

Warranty Claim Procedure

To initiate a warranty claim, please adhere strictly to the following procedure:

Step 1: Initial Product Return

Promptly return the suspected defective product to the original point of purchase. Ensure the product is returned unmodified and in its original state. Please also ensure that the product is free of any fluid when returning to the retailer.

Step 2: Escalation

In the event whereby the retailer cannot satisfactorily resolve the claim, the claimant may contact MANN-FILTER Australia. Contact details are provided in the "Customer Support" section of this policy.

Step 3: Required Documentation

For the ongoing claim to MANN-FILTER Australia, please provide the following:

  • Proof of purchase, clearly indicating date and place of purchase.
  • A detailed description of the defect, the application in which the product was used (including make, model, engine of vehicle, VIN, vehicle mileage when installed / failed  and registration) and details of any associated damage.
  • Any additional documentation, such as service history records, receipts for any related maintenance, and photographic evidence clearly demonstrating the defect and associated damage.

Product Inspection and Assessment

Product Inspection

MANN-FILTER reserves the right to inspect the returned product to evaluate the warranty claim. Products must be returned unaltered to facilitate an accurate and fair assessment.

Vehicle or Equipment Inspection

In instances where the claimed defect involves significant damage to a vehicle or engine, MANN-FILTER may require an on-site inspection. This inspection will be arranged and conducted by authorized personnel appointed by MANN-FILTER Australia at no additional cost to the claimant. This inspection typically occurs within 30 days of claim notification.

Assessment Period

Upon receiving the defective product or completing the inspection, MANN-FILTER Australia will evaluate the claim using comprehensive product knowledge and fair judgment. Claim assessments are generally completed within 21 days. If further examination or overseas evaluation is required, the claimant will be notified, and this period may be extended accordingly.

Claim Acceptance Criteria

Warranty claims will be accepted only if:

  • A clear manufacturing or material defect is identified.
  • The claim is made within the valid warranty period.
  • None of the warranty exclusions apply.

Claim Outcomes

Upon validation of a warranty claim, MANN-FILTER Australia will:

  • Provide a replacement of the defective product free of charge. Claimant will need to collect the replacement from the retailer.
  • Arrange or reimburse reasonable expenses to repair the vehicle or equipment to its previous operational condition before the damage occurred.

Rejected claims will be accompanied by a detailed explanation outlining the reasons for denial, based on the exclusions listed within this warranty policy.

Customer Obligations

Customers seeking warranty support are obligated to:

  • Promptly notify MANN-FILTER or the authorized retailer upon discovery of a potential defect.
  • Ensure accurate and complete documentation is provided.
  • Facilitate product or vehicle inspections by authorized MANN-FILTER representatives.
  • Refrain from making unauthorized repairs or modifications before MANN-FILTER’s inspection.

Customer Support

For warranty claims and assistance, please contact:

MANN+HUMMEL Australia Pty Ltd

Our dedicated customer service team is available Monday to Friday, from 8:30 AM to 4:30 PM (AEST).

Australian Consumer Law

This warranty is additional to rights provided under Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable losses or damage. You are also entitled to have the products repaired or replaced if the products fail to meet acceptable quality standards, provided the failure does not amount to a major failure.

Amendments and Updates

MANN-FILTER Australia reserves the right to amend, update, or alter this warranty policy at any time without prior notice. Any changes will be effective immediately upon publication on our official website or through other official communication channels.

Governing Law

This warranty policy is governed exclusively by the laws of Australia. Any disputes arising from this warranty shall be subject to the jurisdiction of Australian courts.

Our Committment

At MANN-FILTER, quality assurance and customer satisfaction are our highest priorities. We trust this comprehensive warranty policy reinforces our commitment to our products and customers in Australia. Should you have any queries or require clarification on any aspect of this policy, please do not hesitate to contact our customer support team.

Thank you for choosing MANN-FILTER.